Category Archives: Technology

Ask Forgiveness, Not Permission: iOS6, Futuristic Hiring, App Privacy Pitfalls – The Digital Dive Podcast Episode 4

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Topics – The Digital Dive PodcastTM Episode 4:

iOS6 update

  • Do Not Disturb feature
  • Improved Calendar and Contacts privacy settings
  • Facebook integration, now native:
  • How to turn off syncing your Facebook friends contact info and birthdays into your iPhone
  • The shift toward native iOS control over user data sent to apps
  • Apple Maps vs. Google Maps
  • Passbook and mobile payments
  • iPhone 5
  • Lightning dock connector

Big Data and Future Hiring Practices:

  • Talent based hiring allows employee screening, questionable?*
  • Psychographic profiling

Ask forgiveness, not permission app developer culture

  • LinkedIn iPhone app privacy issues

Random: Emily’s continued “In the Future” theories: inter-vehicle communication

The Sass: Who would seriously put their mobile phone number on Facebook?

Tips on Tap:

1. Windows: How to rename a batch of IMG_xyz photos with a category name such as Beach_Day_043

2. Employee online monitoring at work: packet sniffers and how to hide your activity using a VPN. (Or just don’t do anything you know you shouldn’t do.)

3. iconfinder.com is a free graphics website with royalty free .png images useful for infographics, chiclets, and blog images*

*Show Notes – Links

Your iPhone calendar isn’t private—at least if you use the LinkedIn app | The app scrapes subject lines, meeting times, participants, notes, and more. 6/6/12 (Note: the app has since been updated, but for context see article)

Meet the New Boss: Big Data | Companies Trade In Hunch-Based Hiring for Computer Modeling. 9/20/12

iconfinder.com

You can download or stream The Digital Dive at thedigitaldivepodcast.com or search for us in the iTunes Podcast Directory–> If you like the show, please subscribe and leave us a review!


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The Digital Dive PodcastTM: Get the most out of technology… without ever fully giving in

iPhone 5 Upgrade – AT&T Customer Service (Part 2 of 2)

Some Native Americans believe that humans store pain in our bones, that we carry the physical toll of our memories with us for life. I believe we store our entire lives and memories in our iPhones. The pain-body must live there, too.

Chakras by Alex Grey

My iPhone 4 is getting old, slowing down, it can’t handle everything I do fast enough. Thus, a fresh new phone is a fresh slate. Really, I am upgrading because I’m eligible and ready for a better, faster phone. But my soul will feel refreshed.

I don’t mind the new Lightning connector. The incompatibility with old models is a bit annoying, but I always bring my own charger anyway. Sure, Apple may have had this master plan all along so they could sell adapter cords and accessories, but at some point, all tech upgrades make old models obsolete. Plus, at least a year ago I spilled wine or pop in both of my Bose and iHome products. It is probably time to upgrade those so that I will no longer have to rubber band my iPhone to the dock at a certain angle to make it charge and play.

Am I on the upgrade treadmill? No: I use a five-year old MacBook Pro. And I waited patiently for the 5, skipping over the 4S. I deserve a fresh new phone and I got the 32GB version so I can continue to dangerously multitask and text-walk into fountains without sacrificing speed. And you can’t deny these improvements:

iPhone 4 next to iPhone 5 size
image credit: phonearena.com

Highlights from CNET iPhone 5 review:

“Taller, thinner, and a metal back
As expected, the new iPhone is 18 percent thinner (0.30 inch vs. 0.37 inch thick) than the iPhone 4S. Apple says it’s the thinnest handset around, but that’s a race that changes often. That means it’s also 20 percent lighter for a total of 3.95 ounces. The Retina Display expands from 3.5 inches (its size since the original iPhone) to 4 inches. The total resolution remains the same, though, at 326 pixels per inch. The total pixel count is 1,136×640, and we now have a 16:9 aspect ratio.

Faster chip
The iPhone 5 will offer an A6 chip, which is two times faster than the current A5 chip. Graphics will get faster speeds… users will see Web pages load 2.1 times faster, and the Music app with songs will load 1.9 times faster.

4G LTE enabled

The iPhone 5 also fixes a design flaw that we first saw in the iPhone 4. Apple replaced the glass back with one that’s mostly metal. Too many people [Emily Binder] cracked an iPhone 4 or 4S after dropping it accidentally.”

(Here’s where I will recommend Bob Knows Phones in Atlanta for smartphone repairs. They fixed my cracked iPhone 4 screen in June in less than an hour for $100 with good customer service. Support local small business.)

“Smaller dock connector, smaller SIM card
On the bottom of the iPhone 5, there’s that new and long-anticipated smaller dock connector. [Called “Lightning,” it’s 80% smaller and reversible.]”

Read Part 1 of this post, focusing on ordering the iPhone 5 from AT&T.

R.I.P. Steve Jobs. Apple releases just aren’t the same without you.

iPhone 5 Upgrade – AT&T Customer Service (Part 1 of 2)

iPhone 5 pre-orders set a sales record last week, selling out in less than one hour following the smartphone’s September 12, 2012 debut. I ordered mine from AT&T. This two-part post will cover 1) my AT&T customer service experience and 2) why I upgraded to the iPhone 5.

Lily Tomlin SNL Ernestine the Telephone OperatorAT&T iPhone Orders

How do I change my shipping address from my billing address? Many AT&T customers have been searching for answers about why you can’t ship your att.com or apple.com iPhone 5 order wherever you want. These sites offer free shipping to your account billing address only. This is supposedly to prevent fraud. (Oh how easily I could have committed fraud on my eventual call center order.) Online, the only way to request a shipping address different from your billing address is to actually change the billing address on your AT&T account. Not ideal. And if you can trick the system that easily, not sure how they are preventing fraud. Your other option (what I did) is to order by phone from AT&T. Shipping then goes up to $9.95.

Calling AT&T

Ambience: The call center on-hold song is a muzak version of “Fidelity” by Regina Spektor. The lyrics could be interpreted as reflecting on not taking risks in new relationships for fear of getting hurt, then wondering what could have been. This amused me; start playing the song as you read on so you can join me on the call.

Senseless upgrade fee: AT&T’s reasoning for a $36 upgrade fee on my contract eligible upgrade from iPhone4 to iPhone5 (while maintaining my same unlimited data plan) is that “they have to charge a fee in order to provide the phone discount.” Please. At least give me an excuse such as, “it covers the cost of internal processing for updating your line’s new capabilities such as 4G.”iPhone 5

Customer recognition and retention: The least the call center agent could do was to greet me with, “Hello Ms. Binder, thank you for being an AT&T customer since 2005, we appreciate your business” like my credit card company does. But the seven years of our relationship was unrecognized. Successful customer rewards clubs and frequent traveler programs and any company trying to engender loyalty through suggested exclusivity or recognition recognizes length of patronage as a basic given. (The best custsvc companies have a purple goldfish.) The loyalty years thank you is one sentence an agent can read from a prompt that can change the entire tone of the conversation for the better. Especially as a wireless provider, you better be thanking a customer who’s stuck with you for seven years, especially considering that you’re the main print yellow pages robber barons company.

This is why I keep one foot on the ground in our contracted affair; I hear Verizon’s voice in my head, I hear Sprint’s music serenading me, but still, AT&T, I pay you an extra $45.95 so you can “prevent fraud” and ship the phone to my office…

I never loved nobody fully
Always one foot on the ground
And by protecting my heart truly
I got lost in the sounds
I hear in my mind
All these voices
I hear in my mind all these words
I hear in my mind all this music

And it breaks my heart…

Fidelity – Regina Spektor (AT&T’s call center hold music)

Check back for Part 2 of this post on Thursday 9/20/12.

Facestagram (Facebook + Instagram) – The Digital Dive Podcast Episode 2

In Episode 2 of The Digital Dive Podcast my co-host Melanie Touchstone of missmelt.com (@MisssMelt) and I discuss the 8/16/12 Instagram update, pros and cons of Instagram Photo Maps, Facebook’s acquisition of Instagram, and Facebook’s iOS app update. Listen for the frightening third Tip on Tap at the end. Facebook and Instagram …. become Facestagram?

Listen or subscribe in iTunes

We promise this will be the last episode for a long time in which we focus on Instagram. We do know about other topics. Thanks for listening. Episode 3 will be posted between Monday 9/10/12 – Tuesday 9/11/12.

You can download or stream The Digital Dive at thedigitaldivepodcast.com or search for us in the iTunes Podcast Directory–> If you like the show, please subscribe and leave us a review!


The Digital Dive Podcast is on Stitcher, the best free podcast streaming smartphone app. If you’re a new subscriber, please sign up with our link below.
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Follow us on Twitter @thedigitaldive_  and Like us on Facebook

The Digital Dive PodcastTM: Get the most out of technology… without ever fully giving in

 

Sense of Entitlement- The Digital Dive Podcast Episode 1

The long awaited first episode of The Digital Dive Podcast: My co-host Melanie Touchstone of missmelt.com (@MisssMelt) and I discuss a smattering of digital topics from social marketing to search, Facebook, Pinterest, Google, and Instagram, to user psychology and more (in less than 23 minutes!)

The Digital Dive Podcast – Episode 1 from Digital Dive on Vimeo

This twenty minute bi-weekly podcast quickly hashes out and ties together what’s happening in digital that matters: social media, marketing, emerging technology, and guilty tech/app/ego pleasures.
Subscribe in iTunes
In this episode we discuss:

  • Instagram
  • Sense of entitlement and privacy demands
  • Facebook
  • Like button / +1 button
  • Google. Social search.
  • Pinterest
  • Social bookmarking. Twitter – favorite tweets.
  • Tips on Tap – 3 Things to Know This Week

Bear with us as we get this thing rolling. Questions or comments? Write below or tweet us @thedigitaldive_

You can download or stream The Digital Dive at thedigitaldivepodcast.com or search for us in the iTunes Podcast Directory–> If you like the show, please subscribe and leave us a review!


The Digital Dive Podcast is on Stitcher, the best free podcast streaming smartphone app. If you’re a new subscriber, please sign up with our link below.
Hear us on Stitcher Smart Radio

You can download or stream The Digital Dive Podcast at thedigitaldivepodcast.com or search for us in the iTunes Podcast Directory. Stream The Digital Dive Podcast on Vimeo.