Humans are social creatures: We like to help one another and feel we are part of a community.
The plethora of thoughtful, informative customer reviews on websites like Yelp, tripadvisor, and Amazon may appear puzzling at first. Many of the reviews surpass being simply helpful; they are invaluable resources when shopping online. More importantly, these unsolicited reviews illustrate and reinforce fundamental principles of society.
Like Foursquare, Amazon has a badge system to reward Top Reviewers. But climbing to the Top 500 Reviewers list or being added to other users’ Interesting People lists is the only compensation (save the Vine product testing group).
One must register in order to publish a review. It takes a good half hour or more to compose one of the above caliber. Compensation is a tiny virtual badge. Why do we bother?
Social Psychology | Why We Share
Humans are evolutionarily motivated to share information primarily by the desire to help their friends or network. Second, sharing or recommending a product/brand serves to establish oneself with certain values or associations; it reinforces one’s identity. Robert D. Putnam touches on this idea of social capital in Bowling Alone.
Facebook is a petri dish for social helping.
An October 2010 report by Eventbrite found that the average Facebook share of event information generated $2.53 in ticket sales, (compared to 43 cents on Twitter). The average Like on a Facebook event posting drives $1.34 in ticket sales, (compared to 80 cents per Tweet,) according to Eventbrite’s analysis of the 11 million tickets the sold in 2010.
…the motivation to share is higher once the purchase is made and the attendee is committed… that share is more meaningful than a pre-purchase one. A post-purchase share on Facebook drives 20% more ticket sales per share than a pre-purchase one…
People are much more likely to share a product with their friends once they have purchased it because they have personally verified it via experience or they have a stake in proving they are happy with their purchase pre-experience (as with event tickets). Really, it is not a waste of time. We spend hours writing reviews that benefit our networks because of self-expression, reciprocity norms, and the chance we’ll earn a badge.
My question for you: Do we post reviews to help our friends and networks or because we suffer social media-entitled, narcissistic keyboard diarrhea?