Tag Archives: brand

Google+ is a Search Friendly Facebook Do-Over

PC Mag’s July 2011 poll indicated that user dissatisfaction with Facebook is at such an all-time high that up to 50% might be willing to abandon the social network.

I read a thoughtful statement regarding this on Social Media Today by David Amerland: “Loyalty is a myth. Like banks and supermarket chains discovered in real life, the public is notoriously fickle, using whichever service gives them the most of what they want in a particular moment in time.”

Brand loyalty is more tenuous than loyalty to a social network. Granted, Facebook is a brand, but in a different way than Crest or Tiffany is. If anything, the high disapproval ratings of Facebook for its privacy policy and other flaws suggest that people use it because it has a monopoly, it’s all they know, and it’s convenient since everyone else is there. That’s a recipe for losing market share.

Force of Habit

Best of Blondie album cassette tape and caseAssuming that because Facebook has 750 million users, it will remain ubiquitous is naive. Plenty of widespread, hugely popular, go-to platforms have been abandoned en masse for the BBD (Bigger Better Deal). As Chris Brogan said on Six Pixels of Separation episode 262 when Mitch Joel asked if people would port to a new platform, “Two words: Cassette tapes…. There’s a new format in town. You kind of adapt or you find yourself saying “Wow how come nobody’s in my top 8 on Myspace?”

I don’t see Facebook going away yet, but Google+ will infiltrate Facebook’s market share over the next couple years. When Google+ incorporates businesses and brands, it will explode, as long as beta maintains such high growth.

Google Plus square black and color g+ icon

Search

Content you post to Google+ is search-friendly. If you are promoting a brand (your personal brand most likely at this point), every Google Plus update has the potential to put helpful notches into your SEO belt. Since search is increasingly social search, status updates on a search-friendly network will be more valuable than those on Facebook.

Why Consumers Waste Hours Writing Product Reviews

Humans are social creatures: We like to help one another and feel we are part of a community.

Online shopper woman computer emilybinder.com

The plethora of thoughtful, informative customer reviews on websites like Yelp, tripadvisor, and Amazon may appear puzzling at first. Many of the reviews surpass being simply helpful; they are invaluable resources when shopping online. More importantly, these unsolicited reviews illustrate and reinforce fundamental principles of society.

Here is a 753-word Amazon Kindle Customer Review by Jeffrey Stanley (a Top 1000 Reviewer). It is on the front page of Amazon, it has received 126 comments as of this posting, and 7012 of 7153 people found Stanley’s review helpful.

Amazon Top Reviewers

Like Foursquare, Amazon has a badge system to reward Top Reviewers. But climbing to the  Top 500 Reviewers list or being added to other users’ Interesting People lists is the only compensation (save the Vine product testing group).

iPad Review Amazon emilybinder.com

There is no tangible reward for the effort of publishing a highly detailed 1545-word iPad review. It is no shock that the iPad reviewer’s moniker is Just Trying to Help.

One must register in order to publish a review. It takes a good half hour or more to compose one of the above caliber. Compensation is a tiny virtual badge. Why do we bother?

Social Psychology | Why We Share

Humans are evolutionarily motivated to share information primarily by the desire to help their friends or network. Second, sharing or recommending a product/brand serves to establish oneself with certain values or associations; it reinforces one’s identity. Robert D. Putnam touches on this idea of social capital in Bowling Alone.

Facebook is a petri dish for social helping. Continue reading Why Consumers Waste Hours Writing Product Reviews