Tag Archives: reviews

Review: Ergo Desktop Hybrid Kangaroo Standing Desk

An ideal standing desk supports ergonomic posture and lets you easily change from sitting to standing. The Ergo Desktop Hybrid Kangaroo delivers on these characteristics and more. There is no question that prolonged sitting is bad for your health. But it’s important to choose the right standing desk. This is my second Ergo Desktop desk. Keywords: Quality, stability, and adjustability. It’s made in the USA and customized to your settings. At $599, the Hybrid Kangaroo is not the cheapest nor most expensive on the market, but it’s one of my favorites.
Emily working at her standing desk
Standing at my Hybrid Kangaroo in my old cube (2016): monitor left, laptop right

What is the Hybrid Kangaroo?

This is a freestanding, height adjustable desk add-on made for a monitor and laptop. The unit sits on a broad, sturdy footplate which can be slid around your desktop. A rear mounted vertical riser is fixed to the footplate. A work surface for your keyboard and mouse is attached to the riser. Easily adjust it up or down by turning the knob on the riser.
Kangaroo standing desk in office
My office (2017): badass Ergo Desktop standing desk,  Ergodriven topographic floor mat, incandescent light, two VoIP phones, and a door.

Will it Fit? Cubicle and Desk Size

My first standing desk was a Dual Hybrid Kangaroo, also by Ergo Desktop, and similar to the Hybrid Kangaroo, but it had two shelves instead of one. Then I had a private office with a large desk surface. While at a startup, I had a standard size cube (first photo above). My Hybrid Kangaroo has a shelf plus a VESA mount (where my monitor is mounted). The Hybrid Kangaroo fit fine in my cube. Now I’m back in an office and damn, it looks good (second photo above). The two models have the same footprint:
  • the main work surface is adjustable 16.5″ above your desk and measures 28″ wide x 24″ deep.
Some people complain about reduced workspace with add-on desks, but I have no problem here and frankly don’t often need a physical writing surface (or a printer for that matter) anyway.
Ergo Desktop Hybrid Kangaroo at Emily's office
My Hybrid Kangaroo setup in the old cube – ergonomic AF

Vote with Your Dollar

Ergo Desktop’s customer service is excellent. As a marketer, I’m sensitive to every aspect of the customer experience, from advertising to website to product description to transactional emails. Brad at Ergo Desktop was responsive, professional, and most important, highly knowledgeable about his products. You get the sense that this company cares. Ohio people, right? 🙂 They also have a 100% quality guarantee.

Continue reading Review: Ergo Desktop Hybrid Kangaroo Standing Desk

FluidStance Level Review

Standing beats sitting – this is known. But how can we stand better? I have been testing a standing desk accessory called the Level for three months. As a 3+ year standing desk advocate, this is the first time I’ve used a balance board. Until recently, I had relied on a thick floor mat and other products to help ease foot and leg strain.

Emily Binder using The Level for standing desk
Me standing on the Level

The Level by Fluidstance, office-category winner of Inc.’s 2015 Best in Class Awards, has added health benefits to your standard shock-absorbing floor mat. While it’s simply a piece of wood framed by curved, die-cut aluminum, the product has fantastic design and an undeniable cool factor – it gets noticed. The science behind it centers on this:

The body is meant to move in three dimensions, and our FluidStance product enables that movement at a desk or workstation. Merely standing at a desk doesn’t allow for this movement, whereas using the Level does.

Benefits include:

  • 15% increased heart rate vs. sitting
  • Increased range of motion vs. static standing desk (23.98 degrees ROM)

I’d rather not strain my feet standing in heels or wedges, and I rarely wear flats. I stand barefoot most of the day in my office and slip on shoes for meetings. That said, my feet get sore if I stand still on the Level for more than about ten minutes. It is really made for you to continually rock and sway.

Side view of The Level
The American-Made Level (Bamboo)

The Level is supposed to help reduce the need to shift your weight while standing, which can produce poor posture. Indeed, I have found this constant urge to be a negative symptom of my stand-up desk. With the Level, my feet still get tired and I end up standing on one foot with the other bent at the knee laying horizontally on my desk, which is not optimal.

Takeaway: I enjoy the added motion but I find myself switching to my floor mat for at least half the day. I think my feet would get less tired if I stood in tennis shoes; I’ve simply been too lazy to change shoes throughout the day. The Level is a neat piece of ergonomic furniture if you can afford it and wear comfortable shoes, but a quality floor mat at least 3/4 inch thick is a more affordable, still solid option that works better for women who wear heels.

Price: The American Made and Original models range from $289 to $489 as of this writing. The average American works forty hours a week from ages 20-65. This totals 90,000 hours, or 10.7 years at work (excluding two weeks of vacation per year). Your health, well-being, and productivity at work affect nearly every area of your life. Treat your body to the healthiest options possible. You could drop hundreds or thousands on an ergonomic chair or a standing desk setup. The latter will save you time and money in the long run, and you might even live longer.

Box canvas bag Fluidstance Level green packaging
Unboxing the Level

Materials: The Level is made with eco-conscious materials, some models featuring renewable bamboo. The finish is GREENGUARD certified so it meets rigorous low emission standards. I’m happy to support a company that prides itself on being “responsible borrowers from mother earth.” Plus, 90% of initial products are produced in the U.S. The environmentally friendly packaging is a nice feature.

Disclosure: I was given a Level by Fluidstance and asked to write a review. I have not been compensated in any other way.

Standing Desk Product Reviews: Desks, Mats, Socks (Part 2)

Why you should get a standing desk (Part 1).

Standing Desk Product Recommendations:

1) Desk: I have the adjustable height Dual Kangaroo from Ergo Desktop ($599) – made in USA. There are dozens of brands and types of desks out there. When narrowing down my choices in February 2013, I considered the Ergotron Workfit which is a mount, but in the end I chose the more portable Kangaroo, which sits on top of my regular desk. It required less hardware and work/drilling holes in the wall.

Emily Binder at Dual Kangaroo standing desk
I’ve adopted my own yogilates pose over time with one leg bent at the knee resting on the desk. I switch legs about every five minutes. Just keep your spine straight and the rest will follow.

The Dual Kangaroo is great for a laptop and monitor setup or for two monitors. Be sure to use the included stability leg to reduce wobbling. (The attentive Ergo Desktop customer care team actually tweeted me this tip after noticing this picture I posted of the desk sans leg.) The obvious benefit of an adjustable height desk is that it allows for postural changes throughout the day. There are times you’ll want to sit – that’s okay. I rarely lower my desk but it’s nice to have the option.

Kangaroo and similar brands like VARIDESK, UpLift and Ergo Depot have models for different laptop/computer combinations. thehumansolution.com has a good selection of well-priced desks and free shipping over $85. (The Human Solution also accepts BitCoin because they are awesome.) A coworker recently ordered the Kangaroo Pro (mount style) for a single monitor (the Pro Junior is good for smaller monitors) – well done, RD! Some Kangaroo desks use VESA mounts for your monitor while others use shelves (what I have and prefer for its flexibility).

  • Explanation of the differences
  • Tool to assist with measurements for your standing desk
  • Tammy Coron at creativebloq has more tips about measuring and posture

A few more standing desk recommendations if the Kangaroo line is not for you:

a. Electric adjustable desk: The UpLift 900 ($769) has received excellent reviews (LA Times). Lifehacker named it the #1 standing desk (check out Lifehacker’s February 2014 top five standing desks – if you order one off this list, you’ll be set). “If you want a standard size desk with brilliant height adjustability, the UpLift 900 is perfect for you.” The motor allows easy switching between sitting and standing. See video reviews of the UpLift 900.

b. Walking desk/treadmill desk: Check out the TrekDesk ($549 as of 10/26/16):

You can burn an extra 2.6-3.6 calories per minute depending on incline (156-216 extra per hour). I’ve read that your typed WPM decreases as walking speed increases, and Business Insider‘s Alyson Shontell reports that her treadmill desk experiment decreased productivity due to dividing attention across work and physical movement (but she ultimately had fairly positive takeaways). If you are a klutz and multitasker, walking while working could be problematic. I like the idea of it overall though. Read Danny Sullivan’s treadmill desk review. Sullivan uses the LifeSpan desk, specifically the TR1200-DT7.

c. Light duty electric desk: If you work from a laptop and only need the standing desk for a few hours a day: Ergo Depot AD17 Adjustable Height Desk (normally $749, on sale for $549 at time of this posting)

d. DIY: The famous $22 Ikea standing desk: The Standesk 2200.
Also check out Anjelika Temple’s creative suggestions on Brit + Co: ten DIY standing desk ideas. This includes a nicer but still affordable Ikea solution: The Floating Corner Desk (from $178).

e. (Pretty) affordable height adjustable monitor stand and keyboard tray: VARIDESK Pro ($300)

keyboard and monitor height diagram for standing desk postureTry it first! Note: Please experiment with a DIY standing desk for at least two months before purchasing furniture. Try using cardboard boxes and old yellow page phone books or paper reams to prop up your monitor, keyboard and mouse at proper ergonomic height on top of your existing desk. It will be ugly but it’s for testing. Make sure you can commit to this lifestyle.

2) Anti-Fatigue Floor Mat for standing desk: A good, thick, high-quality shock-absorbent floor mat is crucial. You spend most of your life at work (and soon, on your feet). Invest in your health and comfort. I have been quite pleased with the $75 Rhino Mat Pyra-Mat Anti Fatigue Mat (free shipping at Ergo Depot). Don’t skimp on the floor mat, and don’t venture into standing without one. Read the fine print: you should have a sponge thickness at least 3/4-7/8″ thick (1/2″ won’t cut it). The mat I have comes with optional custom logos. If you’re a manager and have employees who stand all day (e.g., at a service desk or counter) surprise them with these mats and you will be amazed at their gratitude and improved morale.

Update 10/26/16: Read my review of Ergodriven’s Topo mat, inspired by natural terrain and meant to keep you moving as you stand.
Continue reading Standing Desk Product Reviews: Desks, Mats, Socks (Part 2)

Book Review: “Delight Your Customers” by Steve Curtin

Steve Curtin’s Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary is about taking customer service from ordinary to extraordinary. The emphasis is on employees’ understanding of the difference between job function and job essence. It’s a good read for marketers, because we can help shape policies and culture for customer-facing team members.

Delight Your Customer book cover
Steve Curtin focuses on the difference between job function and job essence

Here are the service employee basics, according to Curtin:

Ordinary Service
Job functions: “The duties or tasks associated with a job role.”

“…job function is necessary—even critical (i.e., the shopping carts must be retrieved from the parking lot…)—but it does not represent the totality of an employee’s job role!… The other half…often neglected, is job essence. His highest priority at work is to create promoters.”

  • Job knowledge and skills
  • Typical customer service: “routine, expected, and ordinary”
  • Results-oriented: policies, procedures, checklists
Extraordinary Service
“Job essence: An employee’s highest priority at work (i.e., to create delighted customers!)”
  • Motivation (understanding why one performs job functions)
  • Reflected in employees’ personality, creativity, unique flair
  • Lasting positive impressions on customers

Teaching the importance of job essence can really make a difference in your employees’ attitudes, which you need to optimize for a great customer experience. Most people (in any job) don’t answer this question correctly: “What do you do?” They’ll talk about job function: “I collect shopping carts from the parking lot.” But they should talk about job essence: “I make sure every customer has a wonderful shopping experience, starting with their first impression.”

Bon Qui Qui is funny because it’s true.

Eye Contact

I quit going to LA Fitness for a few reasons, but the lack of customer service was a big one. For years, the greeter sensed my presence without looking up from her phone, held out her hand for my card, swiped it, and handed it back silently. It’s the case at most grocery stores, too. Over time, the effect of being shuffled along through impersonal assembly line transactions has a negative impact on our society. The difference made by a friendly Publix cashier who makes eye contact, offers a greeting, and thanks me first is a stark contrast to most transactions. We’ve come to expect the exchange of money for goods to be a robotic, thankless necessity. It shouldn’t be.

“Thank You” (for taking my money)

One of Curtin’s best observations is about the order in which thanks are given at time of payment. Do you find yourself thanking the cashier for taking your money before she thanks you? Does she even say the words “thank you”?

woman cashier taking customer credit cardIn our efforts to be polite or politically correct, we’ve become self-effacing toward workers in service jobs. We have established a pattern of not expecting to be thanked first for our business. This is a problem. Granted, plenty of customers are rude and service people deserve courtesy and respect. But the customer deserves the primary thanking. Curtin gets it and has helpful ideas about ways to motivate employees to provide great service.

Grab your copy here:

For all the lamenting of the loss of human connection due to technology, let’s remember the simple opportunities for positive impressions absent from mechanized transactions in too many brick and mortar stores.

When’s the last time you received excellent customer service?

Book reviewed:
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Watch: Delight Your Customers Book Trailer

Updated 11/1/16