Tag Archives: Social Media

BeanCast 441: Garanimals for Advertising

I was back on The BeanCast this week. Bob said it was one of the best episodes ever! but he always says that…

  • I played devil’s advocate regarding whether TV is dying (it pretty much is)
  • During the #AdFail5, I got to share my eosteric knowledge of jars from my Etsy baking days (some of you may remember my jar cakery, Adore a Jar Bakery?)
  • David Spark called me out when I complained that we don’t have one dashboard to end all dashboards – he said I should create one – he’s right
    • What Chris Baccus and I really want is simply for all our data to match

Listen: BeanCast 441

March 20, 2017

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Adapted from  original post by Bob Knorpp on thebeancast.com

Six Lessons on Health and Happiness (Part 1)

2016 was a year that everyone (in my echo chamber) was happy to see end. I reflected for a month, and here are six takeaways regarding health, happiness, social life, and apps:

  1. There is usually no Ctrl+Shift+T for life, but you can always open a new tab.  Retweet.
    (Hasty clicker? This browser hotkey reopens the last closed tab. It’s Ctrl+Shift+T on Windows and Command+Shift+T on Mac OS X. Works in most browsers like Chrome and Firefox. Try Command+Z on Safari.)
  2. Deleting Facebook from my phone made me read more books and go to bed happier. You’ve read the studies, you know Facebook makes you sad. Why are you still spending hours on it? I’m not saying you should quit, and I know there are good reasons to use Facebook. But time is the most valuable thing you have. The ideas and stories you read/see influence your outlook and mood.
    Be discerning about what you let in. Add up all the hours you spent in 2016 letting Facebook wash over you with content chosen by its algorithm – not by you. Passive consumption can be dangerous (or at times, relaxing and perfectly okay). Bottom line: your time and attention are precious.
  3. Boxed wine is back/good. Black Box has a tasty Chilean cabernet and it’s an incredible value: you pay about $17 for the box, which contains four bottles. It’s award-winning wine that costs 40% less. It lasts six weeks in the fridge. You reduce your carbon footprint and the spigot harkens back to the jug of Gatorade at childhood soccer games. It’s hydration for adult sports that’s better for the planet and your wallet.

    Emily carrying boxed wine and groceries
    Arrive like this, get invited back.
  4. Track your steps and walk around more. I hit the goal of 10,000 steps a day only about twice a week, but tracking it with the Pedometer++ app does make me move around more.
    (Health tracking: I don’t do wearables because I don’t want a bluetooth device on my body 24/7. Here’s why. GMOs mess with your wiring; EMFs from tracking devices do the same. This app tracks steps while your phone is in your pocket or purse vs. a watch on your wrist. Those inches make a difference in exposure levels.)
  5. If you love a piece of art, buy it. Surround yourself with beauty. Go buy original art, whether it’s off the street or on Etsy or at a gallery (but don’t pay too much). Don’t buy mass-produced shit (unless you love it).
  6. See old friends whenever you can. Don’t trick yourself into believing that social media is a replacement for truly staying in touch. Make the drive, even if the visit is short. Schedule strategic layovers with enough time to grab lunch with a local friend. Bring a small gift (other than boxed wine). I recommend showing up with 99 cent bubbles on a spring day, like my college friend Shay.

Target With Digital Then Lick a Stamp

After a MapMyRun jog last week, a Houlihan’s ad pop up promoting their Inspiralized Menu. I follow the trend toward healthier menus and food labeling transparency, so I tweeted about the ad from a marketing angle, not intending to promote the restaurant. The Houlihan’s social team picked up my post, took it as a compliment (which it really was), and mailed me a $25 gift card.

Screenshot of tweet about Houlihan's Inspiralized Menu
Tweet with screenshot of Houlihan’s MapMyRun ad for Inspiralized Menu
By 2016, 89% of brands expect to compete solely on customer experience (Gartner, 2014). This gift card is a great example of G.L.U.E. (Giving Little Unexpected Extras, as Stan Phelps calls it). I’ve been a fan of Stan’s marketing lagniappe concept for years. It refers to a little something extra thrown in for good measure.
It appears that Houlihan’s personally @ messages anyone who tweets about their brand with positive sentiment. Perhaps they utilize a more in-depth analysis resulting in only offering this reward to users with a certain amount of influence or likelihood to dine. ​ ​Because any egghead can tweet about a brand; only certain tweets are really worth anything as far as advertising.
Personalized gift card and letter from Houlihan's
Personalized gift card and note from Houlihan’s
This begs the question: as marketers, should we invest time in harnessing social data and finding a formula for which users to reward, or just produce thousands of gift cards and offer them to anyone who tweets about our brand?
Even at the cost of the latter, what may seem like spaghetti on the wall is fine with me; marketing dollars are often squandered on mediums like TV, billboards, and display advertising that can’t be reliably measured. Some digital ad platforms have numerous deliverability issues and often abysmal conversion rates. Even on the more targeted and trackable side of cookies, drip campaigns, and big data-based social targeting, digital has become so personalized that nothing feels personal.
old mailbox
Photo credit: Xaiver Massa
The Houlihan’s tactic of using social and snail mail is one-to-one marketing. What has become a throwback can stand out. Haven’t you noticed how popular TBT is? Digital is saturated, but is a great way to initially target. Identify customers there, then try reaching out via the postal service, or another method that will catch them a little off guard. Another promoted post might not cut it.
Better geo-targeting would be beneficial, however; only serve this ad to users who live near a Houlihan’s (the nearest location is 107 miles from me). Whether this acquisition pans out or not, I couldn’t help but feel more affinity toward the brand. And here I am writing about them. That is certainly worth their ~10 minutes of labor and $25 plus production and postage.

Houlihan’s Marketing – HQ, HouliFans, and PR

Houlihan’s has a successful history of using social media and WOM techniques to identify brand ambassadors and derive valuable information from them. SVP Marketing and Creative Director Jen Gulvik worked on the 2008 idea for HQ, an invite-only social network of engaged customers with insider news and one-on-one dialogue, resulting in a ready made focus group. It encouraged customer loyalty and resulted in revenue growth based on menu feedback.
Their marketing team continues to handle the brand with poise, recently diffusing a potential PR crisis on Facebook involving a veteran with a service dog being refused service in Algonquin, IL in May 2015. A mix of intuition and good data in digital plus differentiating lagniappes in the physical world will help keep their tables full.

Love in the Digital Age: The Good, the Bad, & the Ugly – Episode 16

online-dating-heart-mouse-the-digital-dive-podcast

This week on the Digital Dive, we discuss the way technology has radically changed the world of dating and relationships – for better and for worse. Take a walk through the good, the bad, and the ugly ways that social media, online dating sites, search engines, and apps impact the experience of romance in modern culture. Is the level of transparency afforded by technology a good thing?

I. “Facebook me.” – When first meeting, how soon should you share your social profile? Is sharing a social profile more intimate than sharing a phone number? (I say yes.)

II. Online dating websites – The popularity of online dating sites has ballooned over the past few years, and the average age of users is dropping. Melanie and I discuss the advantages and disadvantages of meeting organically vs. meeting online. Is there still a stigma to online dating?

III. Breaking up digitally – “Out of sight, out of mind”is increasingly difficult as individual online presences grow. Avoiding an ex online can be almost impossible when you have mutual friends. Listen for websites and apps that can help ease the pain.

Online Dating

Tips on Tap:

I. Block Your Ex – Browser add on that blocks you from seeing your ex on social media, search engines, and blog networks. blockyourex.com

II. Never Liked it Anyway – Online marketplace to sell gifts from exes that are too hard to keep. neverlikeditanyway.com

III. What to do if your site gets hacked: Informative videos from Google Webmaster.

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Facebook Fake Accounts, Timeline Changes, and Your Digital Legacy – Episode 12

1) Passing Down Digital Assets After Death

I argue with Melanie about why acknowledging your digital footprint in your last will and testament is important.digital_footprint

  • What happens to your email, social media, blog, photos, cloud documents, financial, professional, and gaming accounts when you die?
  • Why online accounts matter after death:
  • 1) Wishes of the deceased: do they want the FB account up as a memorial? for how long? who should be trusted with the emails, records, photos, videos, messages, etc.?
  • 2) Money: U.S. consumers value their digital assets, on average, at nearly $55,000. -2011 McAfee Survey. That includes photos, projects, hobbies, personal records, career information, entertainment and email.
  • “Online companies face a ‘patchwork of state laws’ and are usually cautious when it comes to granting access to a deceased user’s account.” -via nbcnews.com
  • U.S. General Services Administration recommends you set up a social media will
  • Only five states’ estate laws include digital assets: CT, RI, OK, IN, and ID. Some states’ statutes just relate to email, with only Oklahoma and Idaho clearly including social networking and blogging as part of an estate (well done, y’all).
  • How to set up digital estate planning: consider using one of the dozens of paid services: thedigitalbeyond.com/online-services-list/

2) Fake Facebook Accounts – Categories, Prevalence, Issues, Fake Clicks

  • The “bad actors” that Facebook targets are people with many fake accounts
  • As of 8/1/12, CNET reports 8.7%, or 83.09M accounts: “Facebook estimates that 4.8% are duplicate accounts, 2.4% are user-misclassified accounts, and 1.5% are undesirable accounts.”
  • We want to ensure that one of the core tenets of Facebook is that you have your unique identity on Facebook.” -Facebook’s Vice President of Global Marketing Solutions Carolyn Everson to Business Insider

3) Facebook to roll out more Timeline changes

  • In New Zealand and parts of Europe, FB has started to roll out new changes to Timeline. Changes to expect for personal profiles (and probably for brand pages eventually, if the past is any indication):
  • Boxes below your cover image will be replaced with a simpler, tabbed design. Posts will appear in a single wide column on the left as opposed to being randomly split into two columns.
  • New “collections manager” lets you drag to reorder your collections, so you can put maps and friends where you want them.
  • In a nod to Twitter, your subscribers are now called followers. Subscribers/followers are different than friends. No changes to friends are apparent as yet.
  • In another nod to Twitter, your name appears in white over the bottom of your cover photo. Basic info, including your location and job, are now located to the right of your profile photo instead of below.

4) Facebook Ads, Mobile, and Stock

  • Facebook shares are way up ($30/share).
  • Mobile has gone from being perceived as challenge to Facebook to being seen as a huge opportunity.
  • Mobile revenues predicted to make up 20%-24% of Facebook’s overall top line in Q4-2012, up from 3% in Q2-2012.
  • Analyst Anmuth says mobile will generate $2.13 billion for Facebook in 2013, up from his previous $2 billion estimate.
  • FB mobile revenues to surpass desktop in 2014
  • Ads in the Newsfeed are much more effective than ads on the right side (but more annoying when irrelevant)
  • Facebook Gifts – predicted to contribute $1 billion+ by 2015, and 5% of Facebook’s profits in 2013.
  • Advertisers love Facebook’s ad exchange.

Tips On Tap

1. Home Inventory: As we begin a new year, here’s a life admin tip to ensure that your home or renter’s insurance really will cover you if disaster strikes. With camera phones and free online storage services like Google Drive and Dropbox, you have no excuse not to make a video documenting your home possessions and store it in the cloud.
WhatYouOwn – home inventory software. http://www.whatyouown.com/ Download the free trial version for Mac OS or Windows 8. Reviewed by CNET as one of the best. Why:
  • Purchase enough insurance to replace the things you own.
  • Get your insurance claims settled faster.
  • Substantiate losses for your income tax return.

2) AppGratis is a free iPhone app that recommends a new app each day that’s free for that day. I scored the super skeuomorphic Daily Weather app. We discuss its merits vs. Apple’s iPhone Weather app.

3) Digitally Imported Apphttp://www.di.fm/ “Digitally Imported – Addictive Electronic Music 24/7”

  • A free music streaming app with premium membership option.
  • Great for serious electronic and progressive music fans because it is genre-specific and very extensive in sub-genre channels
  • Social: Community tab displays Facebook and Twitter conversations
  • Radio shows can submit demos to be on the dozens of stations
  • They air popular shows like Armin Van Buuren’s A State of Trance at scheduled times, otherwise you can stream Channels

Show Notes

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You can download or stream The Digital Dive Podcast at thedigitaldivepodcast.com or search for us in the iTunes Podcast Directory–> If you like the show, please subscribe and leave us a review!The Digital Dive Podcast is on Stitcher, the best free podcast streaming app. If you’re new to Stitcher, please sign up with our link below.The Digital Dive Podcast Stitcher Smart Radio